Data Deletion Instructions

Customers may request deletion of personal information associated with enquiries received through Shinelight, including Facebook or Instagram messages processed by our business systems.

How to request deletion

1. Email us at info@shinelightperth.com.au.
2. Use the subject line "Data Deletion".
3. Include enough information for us to identify the conversation — for example your name, the Instagram or Facebook account name you contacted us from, and any phone number or email you have used with us.
4. We may verify the request before acting on it, to protect the privacy of the account owner.
5. We will delete the personal information we hold under our control, except for records we need to keep to meet legal, accounting, tax, dispute prevention or other legitimate business record requirements.

Please do not include passwords, access tokens or credentials in your request. We will never ask you for them.

What deletion does not cover

Deleting data held by Shinelight does not automatically delete messages or data that Meta, Facebook or Instagram retain independently of our business. You can manage that data separately through the privacy and account settings of those platforms.

More information

For more detail on what information we handle and why, see our Privacy Policy.