Privacy Policy

This Privacy Policy explains how Shinelight Headlight Restoration ("Shinelight", "we", "us") handles information we receive when people interact with our business in Perth, Western Australia. We aim to keep this simple, honest and proportionate to the size of our small mobile service.

When we may receive information

We may receive or process information about you when you:

• visit or contact our business;
• send us messages through Facebook Messenger or Instagram;
• request a quote through our website or messaging channels;
• ask about availability or request a booking;
• send photos of your vehicle or headlights;
• voluntarily share vehicle details, suburb or location information.

Types of information we may process

• your name, or the name/profile shown on the platform you use;
• your Facebook or Instagram user or conversation identifier;
• the content of the messages you send us;
• photographs you voluntarily send us;
• a phone number or email address if you provide one;
• the suburb or location you tell us about;
• vehicle make, model and year when you share it;
• the service you are asking about;
• quote and booking details;
• timestamps and conversation status needed to manage the enquiry.

How we use this information

• to respond to enquiries;
• to prepare and send quotes;
• to explain our Standard and Premium services;
• to check availability and organise bookings;
• to keep the context of ongoing conversations;
• to follow up on enquiries where appropriate;
• to administer our business, keep sensible records and improve the service we provide.

Technology providers we rely on

To operate our service we rely on standard technology providers. Depending on the interaction, these may include:

• Meta / Facebook / Instagram messaging platforms;
• cloud hosting and workflow automation providers;
• AI and software providers used to help us process enquiries or draft replies;
• Google services where necessary for scheduling and business operations.

These providers process information on our behalf strictly to deliver the service. Shinelight does not sell customer personal information.

Data retention

We keep information only for as long as is reasonably necessary to handle your enquiry or booking, keep sensible business records, or meet any applicable legal obligation. Information that is no longer needed may be deleted.

Data deletion and privacy requests

You can ask us to delete personal information we hold about you, including messages received through Facebook or Instagram. See our Data Deletion Instructions for details on how to make the request.

Third-party platforms

When you contact us through Facebook Messenger or Instagram, your messages are also subject to the privacy policies of Meta and those platforms. Any data those platforms hold independently of our business is governed by their own terms and controls.

Contact

For any privacy question or request, contact us at info@shinelightperth.com.au.

Changes to this policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date above.